Keeping it clean and classy in Central Queensland
Ken Whalen (pictured below), owner of Jim’s Cleaning Yeppoon, is donating $10 from every job towards Queensland’s struggling farmers.
The CCIQ small business member, who features in today’s edition of The Week, said “farmers are the backbone of our country and they need our help”.
His special will continue through to the end of March, so get behind Ken and his Jim’s Cleaning team.
Read more about Ken Whalen below, and other CCIQ members in weeks to come.
I started my own cleaning business at Bundaberg and ran it successfully for four years and employed four permanent and two casual staff. I sold my business and moved to Yeppoon and started Jim’s Cleaning there and have been trading since July last year.
Previously, in Sydney, I worked for several large organisations and held positions as warehouse manager, operations manager, production planner, and site manager. I was a butcher for 18 years and worked in Sydney as a store manager.
I love my job because …
The most exciting about my work is meeting new people and when a cleaning job is done I get enjoyment in seeing their faces as I show them through their house, unit, office, industrial premises, when it is finished. I love my work because I get satisfaction helping others.
When we had the floods at Bundaberg I did cleaning work for free to help others who were devastated by the floods.
My goals for 2016 and beyond:
My goals for 2016 are to grow my business and employ locals to help me. With the help of the Chamber of Commerce and Industry Queensland, I can achieve my objectives and continue to help others along the way.
At the moment I have a special: for all jobs booked till the end of March I will donate $10 for every job to go towards our farmers. The farmers are the backbone of our country and they need our help
What are the biggest challenges facing your industry today?
The biggest challenge facing the cleaning industry is that there are too many people becoming cleaners who are unskilled, giving the industry a bad name.
I am trained in cleaning by Jim’s Cleaning Group and have qualifications in HACCP, Microbiology, Occupational Health and Safety and hold certificates in training, working from height, and hold a White Card for Construction.
Cleaning is a highly competitive market with low profit margins, downward pressure from clients, particularly in the current economic market. To add to this you have Work Cover insurance, Public Liability Insurance, shift and weekend penalties and poor work ethic from unskilled cleaners.
Give us your best tips for business success:
- Quote as soon as a request comes in, be early and in full uniform and shaven
- Quote a reasonable price and write down exactly what the client wants done
- Have a written description of the job with you to give to the client
- Always do precisely what is asked of you
- Always do some extra work, but don’t charge more than the quote. Tell the client what extras you did and write it on the invoice with no charge next to it.
- If the customer is not happy with the work, stay on the job till they are 100 per cent satisfied
- Offer the client a 100 per cent satisfaction guarantee
- Never argue with a client, they are the source for referral work
- Respond to calls promptly. If you delay they are already on the phone ringing someone else and that is a customer lost.